After buying a car with a fairly low milage (44000) and only doing 2000 miles with it, it's broken down twice and left me stranded with my young child. Although these issues prob can be mended my issue is the very poor customer service handling the issues. First time my car (through this garage) was sent to another nissan garage who wanted me to pay for the work or collect the car as Wylam garage had set up the warranty incorrectly and only after many days of pestering resolved the issue. Now I'm in my 5th day of waiting and after 3 phone calls still have not received the twice promised return call from this garage concerning this car second fault. I know it's not a new car but surely they should look after all their customers??
Just picked up my new Juke yesterday and couldnt be happier with it. The whole process from start to finish was simple and efficient and the customer service from Dawn, Sean, Peter and Nigel was fantastic! Would definitely recommend anybody looking for a new or used car to visit this garage as they couldnt have been more helpful! Thanks again and see you when its time for a new car!
Second visit for me at this garage following a recommendation from a friend. Like the first visit, superb customer service via the very competent and welcoming Emma whilst my car was sorted by the service team, ready on time and valeted FOC on both occasions. With service like this, I'll not be taking my Renault anywhere else. Great stuff from the Wylam Garage team
Disgraceful customer service; never been so insulted.Despite having been a loyal customer of Wylam Garage for 3 years, I was shocked when we were recently accused by the director of attempting to defraud him. The unusually large 1500 bill for a service and new turbo had triggered our bank's fraud detection and blocked payment, which, it's fair to say, was already stressing us out a bit. While frantically trying to resolve this, we were then accused by said director of trying to get away without paying, of refusing to pay for some work, and of earlier causing "aggro" by having to move child car seats into a courtesy car.The truth of it is that the work we refused to pay for was work we'd repeatedly, explicitly asked them NOT to undertake (and they'd agreed to that), but which they did anyway. In fact, they'd doubled it up by doing both sides of the car. It was their mistake, so why *should* we pay?And the so-called "aggro" re the car seats was when I had to leave work early, get my daughter out of nursery and rush to Hexham before the garage closed to help my wife move the kids' car seats to a courtesy car, as the garage had been unable to install them safely. (We hadn't anticipated having to leave our car with them for multiple days, but they said it wasn't safe to drive away.) While I can't blame the garage -- fitting car seats isn't their usual work -- if anyone was inconvenienced, it was me. There was certainly no "aggro" for them; they merely had to wait for me to turn up (which I did before they closed).And as for trying to drive off without paying, that's just rude and insulting. My wife simply needed to get to the nearby bank to make sure we could pay and couldn't exactly leave our baby daughter at the garage while doing so. We were loyal customers who'd always paid our bills immediately. In the circumstances, a little sympathy and understanding would've been nice, rather than groundless accusations that just increased the stress levels and left my wife in tears.As I said, we WERE loyal customers. Not any more, though. I wouldn't recommend Wylam Garage to anyone.
I was really pleased with the price and quality service offered by this garage, staff were friendly yet efficient. Highly recommended.
Nissan Wylam Garage Ltd is a UK Car Dealer based in Hexham, North East England. Nissan Wylam Garage Ltd is located at 1 Burn Ln, Hexham NE46 3HN, UK.
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